Frequently Asked Questions
Everything you need to know about your Gatineau beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
Are Gatineau products cruelty-free?
Yes, we are committed to ethical beauty. None of our finished products or ingredients are tested on animals at any stage of the production process.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the unused portion for a full refund or exchange.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your skincare products suitable for sensitive skin?
Our formulas are dermatologically tested; however, we recommend checking the full ingredient list on the product page or performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.