Returns & Exchanges

At Gatineau, we want you to be completely satisfied with your premium skincare purchase. If you are not entirely happy with your order, we offer a 30-day return policy for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Return

  Contact our customer concierge team with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Prepare the Package

  Carefully pack your unopened items in their original packaging to ensure they are protected during transit back to our facility.

• 3.
  Ship to Gatineau

  Affix the provided return label or address the package to our returns department and drop it off at your nearest authorized postal carrier.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.